FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after you contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you to contact our sales for the further discussion.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, neutral brand, Mylinking™ brand,  the lead time is around 1~3 working days. For mass production and OEM, the lead time will be around 5-8 working days after the deposit payment received. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the TT payment to our bank account, Western Union or PayPal, etc.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Due to our high value and small packaging of products, we recommend you to consider the air express such as: DHL, FedEx, SF, EMS, etc. The air express will be normally the most quickest but also most economic way base on the cargo value. Please contact us for further information.